Last updated: March 2026
WEB FACTOR LTD ("Company", "we", or "us") respects the privacy of every visitor to webfactor.com and webfactor.bg. This Privacy Policy describes what personal data we collect, how we use, store, and protect it.
1. Who We Are
WEB FACTOR LTD is a digital agency specializing in website development, branding, and SEO optimization, headquartered at 22 Shipka Str, Floor 2, Sofia, Bulgaria.
For data protection inquiries, contact us at: office@webfactor.com
2. Data We Collect
We collect the following categories of personal data:
- Contact information — name, email address, phone number, voluntarily provided through our contact forms.
- Project information — the service you are interested in and your project budget.
- Technical data — IP address, browser type, operating system, pages visited, and visit duration, collected through cookies and analytics tools.
3. How We Use Your Data
We use your personal data to:
- Respond to your inquiries and provide quotes
- Improve our website and services
- Analyze traffic and user behavior through Google Analytics
- Send marketing communications (only with your explicit consent)
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent — when you voluntarily fill out a contact form or subscribe to our newsletter
- Legitimate interest — for analyzing traffic and improving our services
- Contract performance — when processing data in connection with service delivery
5. Cookies and Analytics
Our website uses:
- Google Tag Manager — for managing scripts and tracking
- Google Analytics — for analyzing visits and user behavior
- Essential cookies — necessary for proper website functionality
6. Third-Party Data Sharing
We do not sell or rent your personal data. We may share data with:
- Google LLC — for analytics services
- Hosting providers — for data storage
- Government authorities — when required by law
7. Data Retention
We retain your personal data for the period necessary to fulfill the purposes for which it was collected, but no longer than 3 years after last contact, unless a longer period is required by law.
8. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data ("right to be forgotten")
- Restrict processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the supervisory authority
9. Contact
To exercise your rights or for questions about this policy, contact us:
WEB FACTOR LTD
22 Shipka Str, Floor 2, Sofia, Bulgaria
Email: office@webfactor.com
Phone: +359 88 33 22 379